Does your airline owe you compensation?

You can claim if: the flight arrives more than 3 hours late, cancellation is notified less than 14 days in advance, or you are denied boarding due to overbooking. The flight must depart from the EU or arrive in the EU operated by a European airline, and the cause must not be an extraordinary circumstance.

€250 for flights up to 1,500 km, €400 for flights between 1,500 and 3,500 km, and €600 for flights over 3,500 km (if delay exceeds 4 hours). These figures may be reduced by 50% if you accept alternative transport with reasonable arrival times.

In addition to compensation you can claim: additional expenses (food, transport, accommodation), ticket refund if you don't take the alternative flight, and compensation for missed connecting flights.

The most relevant is EC Regulation 261/2004 of the European Union, which establishes passenger rights in cases of delays, cancellations and denied boarding. The Montreal Convention may also apply for international flights.

The process is simple: enter your flight details, our system automatically verifies your eligibility, and if you're entitled, we handle the entire claim. Our commission is only 15% + VAT out-of-court, with no charge if we don't win.

For delays: assistance (meals, drinks, accommodation if needed) and compensation. For cancellations: refund or alternative flight plus compensation. For overbooking: immediate compensation and transport alternatives.

Airlines often reject initial claims arguing extraordinary circumstances, procedures are complex with lots of bureaucracy, and there's lack of transparency. That's why having a specialized service like AviFly significantly increases your chances of success.

In Spain, the general limitation period for EU261 claims is 4 years. However, each EU country may have different deadlines. We recommend claiming as soon as possible to preserve all documentation.

You need: booking confirmation or ticket, boarding pass (if you kept it), ID document, and if available, any airline emails about the delay or cancellation. AviFly guides you through each step.

If the airline rejects your claim, we can escalate it to the relevant regulatory authority (such as AESA in Spain) and, if necessary, initiate legal proceedings. In that case the commission increases to 30% + VAT, always on what is recovered.

Not always. Airlines frequently invoke this argument, but many delays do not qualify as extraordinary circumstances under CJEU case law. AviFly analyses each case to determine if the argument is valid.

Yes. EU Regulation 261/2004 protects passengers regardless of how they bought the ticket — directly from the airline, through a travel agent or as part of a package holiday. What matters is the operating flight.