How do I know if I can claim for delay or flight cancellation?

You can claim if: the flight arrives more than 3 hours late, cancellation is notified less than 14 days in advance, or you are denied boarding due to overbooking. The flight must depart from the EU or arrive in the EU operated by a European airline, and the cause must not be an extraordinary circumstance.

How much compensation am I entitled to?

€250 for flights up to 1,500 km, €400 for flights between 1,500 and 3,500 km, and €600 for flights over 3,500 km (if delay exceeds 4 hours). These figures may be reduced by 50% if you accept alternative transport with reasonable arrival times.

What else can I claim besides compensation?

In addition to compensation you can claim: additional expenses (food, transport, accommodation), ticket refund if you don't take the alternative flight, and compensation for missed connecting flights.

What regulations protect my rights?

The most relevant is EC Regulation 261/2004 of the European Union, which establishes passenger rights in cases of delays, cancellations and denied boarding. The Montreal Convention may also apply for international flights.

How can I claim compensation with AviFly?

The process is simple: enter your flight details, our system automatically verifies your eligibility, and if you're entitled, we handle the entire claim. Our commission is only 15% + VAT out-of-court, with no charge if we don't win.

What am I entitled to in each situation?

For delays: assistance (meals, drinks, accommodation if needed) and compensation. For cancellations: refund or alternative flight plus compensation. For overbooking: immediate compensation and transport alternatives.

Why is it difficult to claim directly to airlines?

Airlines often reject initial claims arguing extraordinary circumstances, procedures are complex with lots of bureaucracy, and there's lack of transparency. That's why having a specialized service like AviFly significantly increases your chances of success.

How long do I have to claim?

In Spain, the general limitation period for EU261 claims is 4 years. However, each EU country may have different deadlines. We recommend claiming as soon as possible to preserve all documentation.

What documentation do I need to claim?

You need: booking confirmation or ticket, boarding pass (if you kept it), ID document, and if available, any airline emails about the delay or cancellation. AviFly guides you through each step.

What happens if the airline rejects my claim?

If the airline rejects your claim, we can escalate it to the relevant regulatory authority (such as AESA in Spain) and, if necessary, initiate legal proceedings. In that case the commission increases to 30% + VAT, always on what is recovered.

Do extraordinary circumstances always exempt the airline?

Not always. Airlines frequently invoke this argument, but many delays do not qualify as extraordinary circumstances under CJEU case law. AviFly analyses each case to determine if the argument is valid.

Can I claim if I travelled on a ticket from a travel agent or holiday package?

Yes. EU Regulation 261/2004 protects passengers regardless of how they bought the ticket — directly from the airline, through a travel agent or as part of a package holiday. What matters is the operating flight.

EU261 — Up to €600 compensation

Does your airline owe you compensation?

If in the last 4 years any of your flights has been delayed, cancelled or you were denied boarding due to overbooking, you may be entitled to receive between €250 and €600 in compensation.

Up to €600 + refund

No financial risk

EU261 specialists

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Check my compensation Do I qualify for EU261?

EU261 COMPENSATION

How much you can claim by incident type

Flight cancellation

€250–600

If the airline cancels your flight with less than 14 days notice and it is not due to force majeure.

Claim from your airline select it here

Fast response· 7–28 días

15 airlines

CANCELLATIONS

Claims for flight cancellations

When can you claim?

The cancellation is communicated less than 14 days in advance.
If notified 7 to 13 days before:
Alternative flight must depart maximum 2 hours before original time.

More information about cancellations

When can you claim?

The flight delay exceeds 3 hours when arriving at the final destination.
The flight departs from an EU airport or is operated by a European airline to an EU country.

More information about delays

When it applies

The denial was involuntary (you did not give up your seat)
You arrived at boarding on time with all documentation

Overbooking occurs when airlines sell more tickets than available seats. If you are involuntarily denied boarding, you are entitled to immediate compensation.

HOW IT WORKS

Three steps. Zero paperwork.

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REGULATORY BODIES

Who supervises airline complaints

If the airline rejects your claim, these bodies can intervene to protect your passenger rights.

AESA

Spain

State Aviation Safety Agency

Supervisory body in Spain. You can file a complaint if the airline does not respond within 30 days or rejects your claim.

Ver organismo

CAA

United Kingdom

Civil Aviation Authority

UK civil aviation authority. Handles claims for flights originating or arriving at British airports.

Ver organismo

ENAC

Italy

Ente Nazionale per l'Aviazione Civile

Italian civil aviation regulator. Competent for flights originating or arriving at Italian airports.

Ver organismo

WHY AVIFLY

Specialists in passenger rights

Our legal team handles out-of-court claims with only 15% + VAT on what is recovered, and litigation with 30% + VAT. No win, no fee.

EU261

European regulation specialists

15%

Lowest out-of-court commission

100%

Digital process — no paperwork

Claim your rights with AviFly

You only need a few minutes and basic flight data to verify if you're entitled to compensation. We handle everything for you.

Check compensation

No upfront cost

Only 15% + VAT if we win

FREQUENTLY ASKED QUESTIONS

FAQ about airline claims

Resolve your doubts about airline compensation and claims

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Track incidents, refunds and claims in one seamless app.