Traditional — EU261
UX
Claim from Air Europa
Air Europa is considered the worst Spanish airline in claims management. Response time is 45-90 days and resistance to paying is systematic. Difficulty HIGH — almost always requires escalation or legal action.
Common incidents
- Frequent delays on Madrid-Barajas connections
- Cancellations on transatlantic routes
- Systematic resistance to paying compensation
Response time
45-90 days
Worst Spanish airline in claims management
Common rejection reasons
- Systematic resistance to resolving claims out-of-court
- Claim air traffic control (ATC) as an extraordinary cause
- Offer compensation in Suma programme points instead of cash
Tips to claim
- Air Europa has the worst claims management track record among Spanish airlines — get professional support from the start.
- Refuse Suma programme points: you have the right to demand cash compensation under EU261.
- For flights to Latin America, the Montreal Convention may also apply (up to ~€1,600 for baggage).
EU261 COMPENSATION
How much you can claim by incident type
Flight cancellation
€250–600
If the airline cancels your flight with less than 14 days notice and it is not due to force majeure.
More on cancellationsDelay over 3 hours
€250–600
If you arrive at your destination more than 3 hours later than the original schedule.
More on delaysOverbooking
€250–600
If the airline involuntarily denies you boarding due to excess bookings.
More on overbooking
WHY AVIFLY
Specialists in passenger rights
Our legal team handles out-of-court claims with only 15% + VAT on what is recovered, and litigation with 30% + VAT. No win, no fee.
EU261
European regulation specialists
15%
Lowest out-of-court commission
100%
Digital process — no paperwork
Claim your rights with AviFly
You only need a few minutes and basic flight data to verify if you're entitled to compensation. We handle everything for you.
Check compensationNo upfront cost
Only 15% + VAT if we win