Referral Programme — Terms and Conditions

These terms (the “Programme Terms”) govern participation in the Referral Programme of AviFly Technologies S.L. (“AviFly”, “we”). The Programme is a loyalty programme tied to actual use of AviFly’s flight claim service. The reward accrues only when the referred person is a new user who actually uses the service (submits their first claim, having passed KYC and signed the assignment of rights).

By using the Programme, the User declares that they have read, understood and accepted these Programme Terms, as well as AviFly’s general Terms and Conditions and Privacy Policy.

0. Programme summary (informative clause)

• Reward per successful referral: €5 of credit against AviFly’s commission.
• Total cap: €60 per referring User.
• Credit expiry: 12 months from the date it accrues.
• Nature of the credit: a discount applicable only to AviFly’s commission on future claims. Not redeemable for cash, not transferable.
• Anti-fraud cap: a maximum of 20 rewarded referrals in any 30-day window.

What follows is the full and legally binding version.

1. Definitions

• Referrer: a User registered with AviFly who shares their personal code (AvTag) with a third party.
• Referred person: someone who registers with AviFly using a Referrer’s code.
• AvTag: a personal alphanumeric identifier (4-32 lowercase characters) that the User can share. Each user may change it up to 2 times.
• Successful referral: a Referred person who (i) registers with AviFly using the Referrer’s AvTag, (ii) passes identity verification (KYC), (iii) signs the assignment of rights over a claim, and (iv) submits their first claim to the internal state `user_submitted`.
• Credit: the €5 amount credited to the Referrer’s wallet for each successful referral, up to the €60 cap.
• Wallet: the internal record of the Referrer’s available Credit balance, linked to their account.

2. How the Programme works

1. The Referrer shares their AvTag or the link `https://aviflyapp.com/r/[avtag]` with whoever they wish to invite.
2. The Referred person downloads the AviFly app and registers. The system automatically links the Referred person to the Referrer.
3. When the Referred person becomes a successful referral (definition §1), AviFly credits €5 to the Referrer’s wallet.
4. The Referrer can apply wallet Credits against AviFly’s commission on any of their own future claims, up to the available balance.
5. Each Referred person counts only once per Referrer for the whole of their life with AviFly, regardless of how many claims they subsequently submit.

3. Financial terms

• Amount per successful referral: a flat €5 (no tiers or volume bonuses).
• Total wallet cap: €60. Once reached, subsequent successful referrals generate no new Credit until the balance falls (through use or expiry).
• Cap per claim: the discount applied on a single claim may not exceed €100, nor the available wallet balance, whichever is lower.
• Expiry: each Credit expires 365 days from its issue date, consumed in FIFO order.
• Not redeemable for cash: the Credit is purely a discount on AviFly’s commission. It cannot be converted into money, transferred to another User, or combined with other promotions unless expressly stated.
• Application: the discount is applied when the commission is charged, on the gross amount obtained from the air carrier, before the amount assigned to the User is calculated.

4. Fraud prevention

In accordance with Ley 3/1991 of 10 January on Unfair Competition, art. 24 (on pyramid schemes), and Directive 2005/29/EC of the European Parliament and of the Council, Annex I, point 14, AviFly applies the following measures:

• Single-level programme: AviFly does not reward a User for their referral’s own referrals. There is no pyramid structure and no cascading rewards.
• Reward tied to actual use: the Credit accrues only when the Referred person actually uses AviFly’s service (a completed claim), not on mere sign-up.
• Anti-fraud cap: a Referrer cannot receive more than 20 Credits in any rolling 30-day window.
• Group claims: only the initiator (“lead passenger”) of a group claim counts as a Referred person for the purposes of the Programme. Accompanying passengers generate no additional Credits.
• Self-referral blocked: a User cannot register as their own referral.
• Revocation for fraud: AviFly reserves the right to invalidate referrals and/or revoke previously credited Credits where it detects reasonable indications of fraud, abusive behaviour, creation of false accounts or any breach of these Programme Terms. Revocation will be notified to the User with reasons.

5. Processing of personal data

Participating in the Programme involves processing the following data, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD):

• Referrer’s data: internal unique identifier, AvTag, wallet balance, list of associated referrals. Legal basis: performance of the Programme the User has joined (Art. 6(1)(b) GDPR).
• Referred person’s data: AviFly records the link between the Referred person and the Referrer. The identity of the Referred person is NOT shared with the Referrer unless the Referred person gives express consent to make their progress visible to the Referrer. Legal basis: legitimate interest (Art. 6(1)(f) GDPR) for the attribution link, and explicit consent (Art. 6(1)(a) GDPR) for visibility.
• Audit events: AviFly keeps an immutable record of all relevant events (attribution, accrual, application, expiry, revocation) for fraud prevention and legal compliance, for a maximum of 5 years from the event.
• Data subject rights: the User may exercise their rights of access, rectification, erasure, restriction, objection and portability at any time by writing to privacy@aviflyapp.com or from Profile → Delete account. Deleting the account means losing any pending wallet balance.

6. Amendment and cancellation of the Programme

• AviFly reserves the right to amend these Programme Terms at any time with a minimum of 30 days’ notice, communicated by email and within the app.
• Amendments will have no retroactive effect on Credits already accrued before the date of amendment.
• If the Programme is cancelled entirely, AviFly will keep accrued Credits usable for a minimum of 90 days from the cancellation date, so they can be used on existing or future claims.

7. Legal compliance

The Programme complies with, among others, the following legislation:

• Ley 7/1996 of 15 January on Retail Trade, art. 23 (commercial practices involving a gift or prize).
• Ley 3/1991 of 10 January on Unfair Competition, art. 24 (pyramid schemes).
• Directive 2005/29/EC, Annex I, point 14 (unfair commercial practices).
• Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).
• Ley 21/2011 of 26 July on electronic money (as the Credit is purely a discount, it is neither electronic money nor a payment service).

8. Governing law and jurisdiction

These Programme Terms are governed by Spanish law. For any dispute relating to the Programme, the parties submit to the jurisdiction set out in AviFly’s general Terms and Conditions.

For questions about the Programme, contact soporte@aviflyapp.com.