Passengers are entitled to financial compensation when their flight is cancelled without sufficient prior notice, according to European Regulation EU261/2004.
Amounts for cancelled flights according to EU 261/2004
Up to 1,500 km
Short domestic and regional flights
Madrid-Barcelona, Paris-Amsterdam, London-Dublin
Cancellation < 14 days notice
1,500 - 3,500 km (EU)
Medium flights within the EU
Madrid-London, Rome-Berlin, Barcelona-Warsaw
Cancellation < 14 days notice
International up to 1,500 km
Short international flights
Madrid-Marrakech, London-Oslo
Cancellation < 14 days notice
More than 3,500 km
Long intercontinental flights
Madrid-New York, Paris-Tokyo, Barcelona-Buenos Aires
Cancellation < 14 days notice
EUROPEAN REGULATION
Specific requirements your cancellation must meet to be eligible for compensation
They notify you less than 14 days before scheduled departure
Departure from EU or arrival to EU with European airline
Cancellation not caused by reasons outside airline's control
They don't offer alternative with similar schedules according to EU261 criteria
Only right to refund or alternative flight. No financial compensation.
Right to refund/alternative flight + financial compensation (€250-600)
YOUR RIGHTS
When your flight is cancelled, first choose an immediate option, then claim compensation separately
Total return of ticket price within 7 days maximum
Includes taxes, insurance and additional services paid
New flight at no additional cost on the earliest possible date
The airline must offer you the next available flight
New flight on a date convenient for you, subject to availability
You can choose a later date at no additional cost
Choose one of the three options (refund, immediate alternative flight, or new date)
Claim €250-600 if you meet EU261 criteria (less than 14 days notice + no extraordinary circumstances)
WHAT AIRLINES DON'T WANT YOU TO KNOW
Most passengers never claim their compensation. Airlines count on that. Every unclaimed cancelled flight is up to €600 you lose and the airline keeps.
With AviFly, our AI claims for you in minutes — and you only pay if we win.
"While others are lost at the airport, not knowing what to do, you receive a notification:
📱 “Hello Maria, we've detected the cancellation of your flight IB3245. We're already working on it.”
✓ Automatic claim initiated with AI
✓ Documentation analyzed in seconds
✓ Compensation up to €600 calculated
That's the difference. Our AI works for you. You relax, we claim.
Our artificial intelligence analyzes your case in seconds and generates the claim automatically. No waiting.
Technology that saves time.
Only 15% + VAT, vs 30–35% VAT included at the big platforms. Our AI eliminates manual processes and we pass the savings to you.
More compensation in your pocket.
Forget the paperwork. Upload your flight, digital signature, and we handle everything. 100% online.
Simple, fast, effective.
Check for free if your cancelled flight qualifies for compensation. No commitment, no paperwork, no risk. You only pay if we win.
COMPLETE GUIDE
EU Regulation CE 261/2004 protects passengers of cancelled flights across the European Union. This guide covers everything you need to know.
When an airline cancels your flight, Regulation CE 261/2004 grants you three fundamental rights: first, financial compensation between €250 and €600 depending on the flight distance, provided the notice is less than 14 days. Second, a full ticket refund within 7 days maximum, or alternative transport to your destination. Third, assistance during the wait: food, drinks, communication and accommodation if necessary.
You won't receive financial compensation if the airline proves the cancellation was caused by extraordinary circumstances: severe weather conditions, air traffic control restrictions, security alerts or acts of terrorism. However, aircraft technical problems, crew shortages and airline staff strikes DO entitle you to compensation.
In Spain, the statute of limitations for claiming compensation for a cancelled flight is 5 years from the date of the flight. This means you can claim cancelled flights that occurred up to 5 years ago. We recommend claiming as soon as possible to maximize the chances of success.
In addition to Regulation CE 261/2004, the Montreal Convention protects passengers on international flights worldwide. This convention covers damages for delay, loss or damage to luggage. AviFly analyzes both legal frameworks to maximize your total compensation.
WHY AVIFLY?
commission + VAT
to start your claim
if we don't win your case
BACKED BY EXPERTS
AviFly combines artificial intelligence with a team of legal advisors specialized in Regulation CE 261/2004 and the Montreal Convention.
European regulation specialists
Fee + VAT, only if we win
Digital process — no paperwork
FREQUENTLY ASKED QUESTIONS
We answer the most common questions about compensation and passenger rights under Regulation CE 261/2004
Under Regulation CE 261/2004: €250 for flights up to 1,500 km, €400 for intra-EU flights over 1,500 km or flights between 1,500 and 3,500 km, and €600 for flights over 3,500 km outside the EU. This compensation is in addition to the ticket refund.
Keep all documentation (cancellation email, boarding pass, booking). Ask the airline to confirm the cancellation in writing. Claim your compensation with AviFly — our AI analyzes your case in seconds and manages the entire process. You only pay if we win.
Situations beyond the airline's control: severe weather, air traffic controller strikes, acts of terrorism or medical emergencies. Important: aircraft technical problems, crew shortages and airline staff strikes are NOT considered extraordinary circumstances and DO entitle you to compensation.
Yes. You're entitled to: 1) Full ticket refund within 7 days, 2) Alternative transport ASAP, 3) Alternative transport on a date that suits you. This refund is INDEPENDENT of the €250-€600 compensation.
In Spain the statute of limitations is 5 years from the date of the cancelled flight. We recommend claiming as soon as possible to maximize the chances of success.
Severe weather is considered extraordinary circumstances and doesn't entitle you to financial compensation. However, you ARE entitled to assistance and a refund or alternative flight.
Booking confirmation or boarding pass, ID or passport, airline communication about the cancellation, and receipts for additional expenses. With AviFly you can upload everything from your phone.
Yes. The right to financial compensation (€250-€600) is independent of whether you accepted an alternative flight. You only lose the right if the airline notified you more than 14 days in advance.
AviFly charges only 15% + VAT for out-of-court claims; the big platforms charge 30% to 35% VAT included. If the case requires court proceedings, the commission is 30% + VAT. Most importantly: you ONLY pay if we win.
It establishes that passengers of cancelled flights are entitled to: financial compensation from €250 to €600, full ticket refund or alternative transport, and assistance. It applies to all flights departing from an EU airport or arriving in the EU with a European airline.
Yes. In Spain the statute of limitations is 5 years, so you can claim cancelled flights from up to 5 years ago. You only need the flight number, date and booking confirmation. AviFly handles the entire process at no upfront cost.
The airline can cancel a flight at any time. However, your right to compensation depends on when they notified you: if notified more than 14 days in advance, no financial compensation (but refund applies). If notice was between 7-14 days, or less than 7 days, you're entitled to €250-€600 depending on distance and alternatives offered.
You can claim directly with the airline, with the national enforcement body (AESA in Spain) if the airline doesn't respond within 8 weeks, or through a specialist service like AviFly. With AviFly, our AI automates the claim and you only pay 15% + VAT if we win.
The regulation covers all flights departing from an EU airport (with any airline) and flights arriving at an EU airport operated by a European airline. It applies to all 27 EU countries plus Iceland, Norway and Switzerland.
Yes, but airlines often reject or ignore individual claims. With AviFly, our AI automates the entire legal process, and if the airline rejects, we escalate to court at no additional cost to you (commission goes from 15% + VAT to 30% + VAT, but only if we win).
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