Flight delayed +3h: claim your compensation Up to €600 per passenger · 15% + VAT fee, only if we win

According to EU261/2004 Regulation, it's considered a delay when the flight arrives at its final destination 3 or more hours late compared to the scheduled arrival time. It's important to note that it's measured by arrival time (when the first aircraft door opens), not departure time.

To claim you'll need: 1) Boarding pass or flight booking, 2) Identity document, 3) Any airline communication about the delay, 4) Receipts for additional expenses (if any). With AviFly, you can upload these documents directly from your mobile or computer.

Time varies depending on case complexity and airline response. In simple cases, we can achieve compensation in 2-3 weeks. More complex cases may take 2-3 months. If court proceedings are necessary, the process can extend up to 6-12 months.

These are situations beyond the airline's control that exempt them from paying compensation, such as: severe weather conditions, air traffic controller strikes, acts of terrorism, or medical emergencies. However, aircraft technical problems, crew shortage, or airline staff strikes are NOT considered extraordinary circumstances.

Yes, you can claim compensation even if you accepted an alternative flight, as long as you arrived at your final destination with a 3+ hour delay compared to your original arrival time. The fact that the airline provided you with an alternative flight does not eliminate your right to compensation.

With a delay of more than 5 hours, on top of the monetary compensation (€250-600) and airport assistance, you're entitled to request a full ticket refund if you decide not to fly. You can also demand a return flight to your original point of departure if continuing the trip no longer makes sense.

Yes. The airline must provide food and drinks in proportion to the waiting time when the delay exceeds: 2 hours on flights up to 1,500 km, 3 hours on flights between 1,500-3,500 km, and 4 hours on flights over 3,500 km. If they don't, keep the receipts so you can claim them back afterwards.

If you miss your connection due to the delay and arrive at your final destination more than 3 hours late, you're entitled to compensation. What counts is the total delay at the final destination, not at the connecting airport. Both flights must be on the same booking.

Yes. If the delay forces an overnight stay (one or more nights), the airline must provide you with a free hotel and transport between the airport and the hotel. If they don't, keep the hotel and transport receipts so you can claim them back afterwards.

Severe weather conditions (storms, extreme snow, volcanic ash) are considered extraordinary circumstances and don't entitle you to monetary compensation. However, you ARE entitled to: airport assistance (food, drinks, hotel) and, if the delay exceeds 5 hours, a ticket refund.

Situations outside the airline's control: severe weather, air traffic control restrictions, security alerts and medical emergencies. Important: aircraft technical faults, crew shortages and airline staff strikes are NOT extraordinary circumstances and DO entitle you to compensation.

In Spain the statute of limitations is 5 years from the date of the delayed flight. You can claim flights delayed up to 5 years ago. The deadline varies by country: 3 years in Germany, 5 in France, 6 in the UK. We recommend claiming as soon as possible.

AviFly charges only 15% + VAT for out-of-court claims; the big platforms charge 30% to 35% VAT included. If the case requires court action, the fee is 30% + VAT. You ONLY pay if we win. If we don't secure your compensation, you pay nothing.

Yes, you can claim directly from the airline. However, airlines tend to reject or ignore individual claims. With AviFly, our AI automates the entire legal process, and if the airline refuses we escalate to court at no additional cost to you (aside from the commission adjustment to 30% + VAT).

The regulation covers: all flights departing from an EU airport (with any airline), and flights arriving at an EU airport operated by a European airline. It doesn't cover flights arriving in the EU operated by non-European airlines. It applies to the 27 EU countries plus Iceland, Norway and Switzerland.