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Traditional — EU261
IB
Claim from Iberia
Iberia is Spain's flag carrier and handles a high volume of claims. The first response is slow (30-60 days), but it pays out-of-court when documentation is complete. Difficulty MEDIUM-HIGH: the process requires patience and meticulous documentation.
Common incidents
- Delays on connections at Madrid-Barajas
- Cancellations on long-haul routes
- Baggage loss on transfers
Response time
30-60 days
High volume. Slow first response. Pays out-of-court with correct documentation
Common rejection reasons
- Claim weather or air traffic control causes
- Offer Iberia Plus miles instead of cash compensation
- Redirect the claim to Iberia Express when that subsidiary operated the flight
Tips to claim
- Iberia pays out-of-court if documentation is complete — be meticulous with your receipts.
- The first response can take up to 60 days; do not give up before that deadline.
- If the flight was operated by Iberia Express, EU261 applies equally — the claim goes to the operating airline.
EU261 COMPENSATION
How much you can claim by incident type
Flight cancellation
€250–600
If the airline cancels your flight with less than 14 days notice and it is not due to force majeure.
More on cancellationsDelay over 3 hours
€250–600
If you arrive at your destination more than 3 hours later than the original schedule.
More on delaysOverbooking
€250–600
If the airline involuntarily denies you boarding due to excess bookings.
More on overbooking
WHY AVIFLY
Specialists in passenger rights
Our legal team handles out-of-court claims with only 15% + VAT on what is recovered, and litigation with 30% + VAT. No win, no fee.
EU261
European regulation specialists
15%
Lowest out-of-court commission
100%
Digital process — no paperwork
Claim your rights with AviFly
You only need a few minutes and basic flight data to verify if you're entitled to compensation. We handle everything for you.
Check compensationNo upfront cost
Only 15% + VAT if we win