Traditional — EU261
KL
Claim from KLM
KLM had 2,760 cancellations in H1 2025. The claims process is medium-difficulty: it responds in 21-45 days with a stable online process. Difficulty MEDIUM — cooperative but requires correct documentation.
Common incidents
- 2,760 cancellations in H1 2025 alone
- Delays on Amsterdam-Schiphol hub connections
- Lost or damaged baggage on intercontinental routes
Response time
21-45 days
2,760 cancellations H1 2025. Stable online process
Common rejection reasons
- Claim air traffic control at Schiphol as an extraordinary cause
- May take up to the 45-day limit to respond
- Argue that the missed connection was not their direct responsibility
Tips to claim
- KLM has a stable online claims process — use it as a starting point with complete documentation.
- For lost baggage, the Montreal Convention applies (up to ~€1,600), not EU261.
- If the flight was operated by KLM but booked with Air France, the claim goes to KLM as the operating airline.
EU261 COMPENSATION
How much you can claim by incident type
Flight cancellation
€250–600
If the airline cancels your flight with less than 14 days notice and it is not due to force majeure.
More on cancellationsDelay over 3 hours
€250–600
If you arrive at your destination more than 3 hours later than the original schedule.
More on delaysOverbooking
€250–600
If the airline involuntarily denies you boarding due to excess bookings.
More on overbooking
WHY AVIFLY
Specialists in passenger rights
Our legal team handles out-of-court claims with only 15% + VAT on what is recovered, and litigation with 30% + VAT. No win, no fee.
EU261
European regulation specialists
15%
Lowest out-of-court commission
100%
Digital process — no paperwork
Claim your rights with AviFly
You only need a few minutes and basic flight data to verify if you're entitled to compensation. We handle everything for you.
Check compensationNo upfront cost
Only 15% + VAT if we win