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Low Cost — EU261
VY
Claim from Vueling
Vueling, part of the IAG Group, has an unsatisfactory claim processing track record: typical resolution time with an agency is 3 months. Difficulty HIGH — the internal process is slow and requires complete documentation to progress.
Common incidents
- Frequent delays at Barcelona hub
- Cancellations in peak season
- Slow and unsatisfactory internal claim processing
Response time
30-90 days
Unsatisfactory claim processing. Typical time with agency: 3 months
Common rejection reasons
- Unsatisfactory internal claim processing — slow to give a final response
- Claim chain delays from previous flights
- Offer discount vouchers for future flights instead of cash compensation
Tips to claim
- Average resolution time with an agency is 3 months — start your claim as soon as possible.
- Document the delay with photos of the airport departures board.
- If the delay exceeded 5 hours, you can also request a full ticket refund.
EU261 COMPENSATION
How much you can claim by incident type
Flight cancellation
€250–600
If the airline cancels your flight with less than 14 days notice and it is not due to force majeure.
More on cancellationsDelay over 3 hours
€250–600
If you arrive at your destination more than 3 hours later than the original schedule.
More on delaysOverbooking
€250–600
If the airline involuntarily denies you boarding due to excess bookings.
More on overbooking
WHY AVIFLY
Specialists in passenger rights
Our legal team handles out-of-court claims with only 15% + VAT on what is recovered, and litigation with 30% + VAT. No win, no fee.
EU261
European regulation specialists
15%
Lowest out-of-court commission
100%
Digital process — no paperwork
Claim your rights with AviFly
You only need a few minutes and basic flight data to verify if you're entitled to compensation. We handle everything for you.
Check compensationNo upfront cost
Only 15% + VAT if we win