Traditional — EU261
LH
Claim from Lufthansa
Lufthansa recorded 1,757 cancellations in 2025. The process is bureaucratic (30-60 days) but ultimately pays when the claim is well-founded. Difficulty MEDIUM — requires patience and thorough documentation.
Common incidents
- 1,757 cancellations recorded in 2025
- Delays at Frankfurt and Munich hubs
- Pilot and ground staff strikes (not extraordinary circumstances)
Response time
30-60 days
1,757 cancellations in 2025. Bureaucratic but pays
Common rejection reasons
- Bureaucratic process that artificially extends timelines
- Claim strikes as extraordinary circumstances (incorrect per CJEU)
- Offer Miles & More miles instead of cash compensation
Tips to claim
- Lufthansa's own staff strikes are NOT extraordinary circumstances — you are entitled to compensation.
- The process is bureaucratic but Lufthansa pays when documentation is correct — be meticulous.
- If the flight was operated by Swiss, Austrian or Eurowings (Lufthansa Group), EU261 applies equally.
EU261 COMPENSATION
How much you can claim by incident type
Flight cancellation
€250–600
If the airline cancels your flight with less than 14 days notice and it is not due to force majeure.
More on cancellationsDelay over 3 hours
€250–600
If you arrive at your destination more than 3 hours later than the original schedule.
More on delaysOverbooking
€250–600
If the airline involuntarily denies you boarding due to excess bookings.
More on overbooking
WHY AVIFLY
Specialists in passenger rights
Our legal team handles out-of-court claims with only 15% + VAT on what is recovered, and litigation with 30% + VAT. No win, no fee.
EU261
European regulation specialists
15%
Lowest out-of-court commission
100%
Digital process — no paperwork
Claim your rights with AviFly
You only need a few minutes and basic flight data to verify if you're entitled to compensation. We handle everything for you.
Check compensationNo upfront cost
Only 15% + VAT if we win