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Lufthansa recorded 1,757 cancellations in 2025. The process is bureaucratic (30-60 days) but ultimately pays when the claim is well-founded. Difficulty MEDIUM — requires patience and thorough documentation.
Common incidents
30-60 days
1,757 cancellations in 2025. Bureaucratic but pays
EU261 COMPENSATION
If the airline cancels your flight with less than 14 days notice and it is not due to force majeure.
More on cancellationsIf you arrive at your destination more than 3 hours later than the original schedule.
More on delaysIf the airline involuntarily denies you boarding due to excess bookings.
More on overbookingWHY AVIFLY
Our legal team handles out-of-court claims with only 15% + VAT on what is recovered, and litigation with 30% + VAT. No win, no fee.
You only need a few minutes and basic flight data to verify if you're entitled to compensation. We handle everything for you.
Check compensationFREQUENTLY ASKED QUESTIONS
Yes. If your Lufthansa flight arrived more than 3 hours late without extraordinary cause, you are entitled to between €250 and €600.
No. According to the CJEU, internal airline strikes are not extraordinary circumstances. You are entitled to compensation even if there was a Lufthansa pilot strike.
Yes, but the claim must be directed to the operating airline. Swiss, Austrian Airlines and Eurowings are separate entities, all subject to EU261.
Lufthansa usually takes between 60 and 90 days. If it does not respond or rejects, we can escalate to Luftfahrt-Bundesamt (LBA) or go to court.
In Spain, the period is 4 years. In Germany, the period is 3 years from 1 January of the year following the flight.
If the connection was on the same ticket and the delay was Lufthansa's responsibility, and you arrived more than 3 hours late at the final destination, yes, you are entitled to compensation.
Yes. EU261 guarantees cash compensation. Miles are only an alternative that you can refuse.
In codeshare flights, the obligation to compensate falls on the operating airline, not the marketing airline.
The flight number, date and booking confirmation. AviFly verifies the flight history.
15% + VAT out-of-court. If it goes to court, 30% + VAT. No win, no fee.
Profundiza en casos concretos de reclamaciones con Lufthansa.
