Traditional — EU261
AF
Claim from Air France
Air France has a stable online process and responds in 21-45 days. Difficulty MEDIUM — its own staff strikes are NOT extraordinary circumstances under EU261, which works in the passenger's favour.
Common incidents
- Frequent staff strikes (not extraordinary circumstances under EU261)
- Delays on Paris-CDG hub connections
- Cancellations during labour disputes
Response time
21-45 days
Stable online process. Internal strikes are not an extraordinary cause
Common rejection reasons
- Claim strikes as extraordinary circumstances (incorrect under CJEU case law)
- May take up to 45 days to respond
- Offer Flying Blue miles instead of cash compensation
Tips to claim
- Air France's own staff strikes are NOT extraordinary circumstances — you are entitled to compensation even when there was an internal strike.
- Air France has a stable online claims form; use it with your flight documentation.
- For non-EU flights, the Montreal Convention may also apply.
EU261 COMPENSATION
How much you can claim by incident type
Flight cancellation
€250–600
If the airline cancels your flight with less than 14 days notice and it is not due to force majeure.
More on cancellationsDelay over 3 hours
€250–600
If you arrive at your destination more than 3 hours later than the original schedule.
More on delaysOverbooking
€250–600
If the airline involuntarily denies you boarding due to excess bookings.
More on overbooking
WHY AVIFLY
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EU261
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100%
Digital process — no paperwork
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