AviFly reviews 2026: is it worth using to claim for your flight?
Reviewed by José Romero Lara
EU261 aviation lawyer — 5+ years as in-house legal counsel at international airlines
If you’re searching “AviFly reviews” you’re probably deciding whether to trust us with your claim or do it yourself. Here’s the direct answer: who we are, what we charge and when, what happens if we lose, and what you can do for free on your own before paying anyone.
Was your flight delayed or cancelled?
Check for free whether you’re owed compensation. Nothing to pay upfront.
Check my compensation for free1What is AviFly?
AviFly Technologies SL is a Spanish EU261 compensation company based in Vic (Barcelona). It was incorporated in May 2025, after a year building the project, and is led by José Romero Lara, an aviation lawyer with over 5 years as in-house legal counsel at international airlines.
It handles claims for delays over 3 hours, cancellations announced less than 14 days ahead, and denied boarding on flights covered by Regulation (EC) 261/2004 — from the initial claim to the airline through to, if needed, a lawsuit in the Spanish courts.
The model is no win, no fee: we review your case at no cost and only charge if you get your compensation.
2AviFly reviews: what Trustpilot says
Customer reviews are on Trustpilot, an independent review platform where you can also read the negative ones. On its public profile, AviFly has a rating of 4.1/5 from 6 reviews.
Why there aren’t many reviews yet
We’re a company incorporated in 2025, so we’ve been around for less time than competitors with over a decade in the market, meaning fewer customers have had the chance to leave a review yet. You can read all of them, including the negative ones, on our public Trustpilot profile.
3How much AviFly charges, and when
What you get with AviFly (15% + VAT out of court)
€250
Flights up to 1,500 km
€400
Over 1,500 km within the EU, or 1,500–3,500 km
€600
Over 3,500 km outside the EU
If the airline refuses and the case goes to court, the fee rises to 30% + VAT (36.3% effective): from €600 you’d receive €382.20. There’s nothing to pay upfront and no handling fee.
Check how much I’m owed4How it works, step by step
- 1
Check whether you’re owed compensation
Enter your flight details in the free checker. We review whether it meets Regulation (EC) 261/2004’s criteria: a covered route, a delay over 3 hours, or a cancellation announced less than 14 days ahead.
- 2
Send your documents
If the claim is viable, you upload your boarding pass or flight confirmation from the app or your browser. Our team reviews the file and files the claim with the airline.
- 3
You only pay if we win
We negotiate with the airline out of court. If it refuses, the case goes to court at no extra cost to you. When the compensation arrives, we deduct our fee and transfer you the rest.
5What happens if AviFly loses your case
If the claim doesn’t succeed, either out of court or in court, you pay nothing: no upfront fee, no cost for filing the case, and no costs if we lose in court.
There’s no fixed legal deadline for a reply
Current rules don’t force the airline to reply within a set time. If it hasn’t answered within a month, or its answer doesn’t satisfy you, you can escalate for free to AESA or go to court.
6What you can do for free yourself: AESA
You don’t need a company to claim: writing to the airline is free whoever handles it.
If it hasn’t replied within a month, or its reply doesn’t satisfy you, you can go to AESA for free. For flights from 2 June 2023, Order TMA/469/2023 made AESA an alternative dispute resolution body: its decision binds the airline, and if it doesn’t pay within a month you can enforce it in court. It doesn’t bind you: if you disagree, you keep the right to go to court.
You have one year from your claim to the airline to ask AESA to step in, and it resolves cases in 90 to 180 calendar days. AESA doesn’t handle lost or damaged luggage — that’s covered by the Montreal Convention.
| Criterion | On your own through AESA | With AviFly |
|---|---|---|
| Cost | Free | 18.15% of the compensation, only if you get paid |
| Who files and follows up the case | You | Our team |
| If the airline doesn’t pay the decision | You enforce it in court (no lawyer needed up to €2,000) | We enforce it, at no extra cost |
7AviFly against other claim companies
| Compensation | AviFly (15% + VAT) | Reclamador (25% + VAT) | AirHelp (35% VAT included) |
|---|---|---|---|
| €250 | €204.62 | €174.37 | €162.50 |
| €400 | €327.40 | €279 | €260 |
| €600 | €491.10 | €418.50 | €390 |
AviFly reviews your case for free
Nothing to pay upfront. We only charge if you get your compensation.
Check my compensation for freeFrequently asked questions
Is AviFly a scam or is it trustworthy?
AviFly Technologies SL is registered in Spain, based in Vic (Barcelona), and operates under Regulation (EC) 261/2004 on a no win, no fee basis: it charges nothing if it doesn’t win the case. The legal team is led by José Romero Lara, an aviation lawyer with over 5 years as in-house counsel at airlines. You can check its reviews, including the negative ones, on Trustpilot.
How much does AviFly charge?
AviFly charges 15% + VAT (18.15% effective) of the compensation if the case is settled out of court, and 30% + VAT (36.3%) if it goes to court. VAT is added on top of the fee, not included in it.
What happens if AviFly loses my case?
You pay nothing. The no win, no fee model means we only charge if we get you the compensation.
Can I claim for free myself through AESA?
Yes. Claim in writing to the airline first; if it hasn’t replied within a month, or its reply doesn’t satisfy you, you can ask AESA to step in within one year. For flights from 2 June 2023, its decision is free and binds the airline (not you), and it resolves cases in 90 to 180 days. You can also go to the court of first instance. AESA doesn’t handle luggage.
How do I speak to a person at AviFly?
You can email soporte@aviflyapp.com or message us on WhatsApp Business from the website; a real person on the team replies.
Does AviFly have a real lawyer?
Yes. José Romero Lara, an aviation law specialist with over 5 years as in-house legal counsel at international airlines, oversees cases and leads AviFly’s legal strategy.