Is AviFly reliable? Legal registration, guarantees and real risks (2026)
Reviewed by José Romero Lara
EU261 aviation lawyer — 5+ years as in-house legal counsel at international airlines
If you’re searching “is AviFly reliable” or “is AviFly a scam”, that makes sense: you’d be handing over your details and, if things go well, letting us handle your money. We’re not asking you to take our word for it. Here’s what you need to check us out yourself: who we legally are, what we charge in writing, what happens to your money, and what happens if you want to stop.
Was your flight delayed or cancelled?
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Check my compensation for free1Who is AviFly Technologies SL?
AviFly Technologies SL is the company’s full legal name, with Spanish tax ID (CIF) B22489181 and its registered office in Vic (Barcelona). It was incorporated in May 2025, after a year building the project, and is led by José Romero Lara, an aviation lawyer with over 5 years as in-house legal counsel at international airlines.
It handles claims for delays over 3 hours, cancellations announced less than 14 days ahead, and denied boarding covered by Regulation (EC) 261/2004, on a no win, no fee basis: we review your case at no cost and only charge if you get your compensation.
2How to check it yourself, without taking our word for it
You don’t have to believe anything this page says. Here is the public information you can use to check it on your own.
The tax ID B22489181 in the Spanish companies register, to confirm the company exists and is active.
The website’s legal notice, with the registered name, address and contact details of AviFly Technologies SL.
The terms and conditions published on the website, which state the fee in writing (15% + VAT out of court, 30% + VAT in court) and the no win, no fee model.
The public Trustpilot reviews, including the negative ones, which AviFly cannot edit or delete.
Being based in Spain, AviFly is subject to Spanish and EU law, including GDPR under the supervision of Spain’s data protection authority (AEPD), and any dispute can be taken to the Spanish courts.
3The fee, in writing, before you sign anything
What you get with AviFly (15% + VAT out of court)
€250
Flights up to 1,500 km
€400
Over 1,500 km within the EU, or 1,500–3,500 km
€600
Over 3,500 km outside the EU
If the airline refuses and the case goes to court, the fee rises to 30% + VAT (36.3% effective): from €600 you’d receive €382.20. VAT is added on top of the fee, never included in it, and there’s nothing to pay upfront and no handling fee: to get started we only ask for your boarding pass and flight details, not your bank details.
Check my compensation for free4What happens to my money and my data?
When the airline pays, it pays AviFly, which deducts its fee and transfers you the rest to the account you give us at that point. We don’t need your bank details to file the claim.
Your personal data is used only to handle your case. AviFly is based in Spain and is under the supervision of the AEPD for GDPR matters.
Why we review your case, not an algorithm
The initial check follows a fixed criterion: a covered route, a delay over 3 hours, or a cancellation announced less than 14 days ahead. It isn’t an AI deciding whether you’re owed compensation — we review your case against those criteria and, if needed, our legal team assesses it before filing it with the airline.
5What happens if I want to stop, or AviFly loses the case?
If the claim doesn’t succeed, either out of court or in court, you pay nothing: the no win, no fee model means the fee is only charged if you get your compensation.
If you’re acting as a consumer, you have 14 calendar days from accepting the terms to withdraw from the contract without giving a reason. After that, you can end the contract with no penalty if AviFly hasn’t yet sent the formal claim to the airline.
What happens if you cancel after we’ve started claiming
If we’ve already started out-of-court steps, AviFly can claim damages equal to the out-of-court fee (15% + VAT) from you; if there’s already a lawsuit or court proceedings under way, the equivalent of the in-court fee (30% + VAT). Either way, that amount is deducted from whatever you recover if you continue the case yourself and get paid. This is set out in the terms and conditions.
6What the reviews say, and why there aren’t many yet
Customer reviews are on Trustpilot, an independent review platform where you can also read the negative ones. On its public profile, AviFly has a rating of 4.1/5 from 6 reviews.
Why there aren’t many reviews yet
We’re a company incorporated in 2025, so we’ve been around for less time than competitors with over a decade in the market, meaning fewer customers have had the chance to leave a review. You can read them all on Trustpilot; the full breakdown of fees and reviews is in our “AviFly reviews 2026” piece.
7The free alternative: claiming yourself through AESA
You don’t need a company to claim: writing to the airline is free whoever handles it. If it hasn’t replied within a month, or its reply doesn’t satisfy you, you can go to AESA, Spain’s civil aviation authority, for free at seguridadaerea.gob.es.
For flights from 2 June 2023, Order TMA/469/2023 made AESA an alternative dispute resolution body: its decision binds the airline, and if it doesn’t pay within a month you can enforce it in court. It doesn’t bind you: you keep the right to go to court if you disagree. It resolves cases in 90 to 180 days; the cost comparison against using AviFly is in “AviFly reviews”.
8The real risks of using AviFly, without overstating or hiding them
We’re a company incorporated in 2025: we have less public track record than competitors with over a decade in the market.
Customer support is in Spanish; the eligibility check and this very page are already available in Catalan and English.
Court timelines are set by the court, not AviFly, and can take months.
Not every flight is eligible: extraordinary circumstances (severe weather, airspace conflicts, strikes unrelated to the airline) can exempt the airline, and we assess that in the free check.
Check for free, nothing upfront
We review your case at no cost. We only charge if you get your compensation.
Check my compensation for freeFrequently asked questions
Is AviFly a scam?
No. AviFly Technologies SL (tax ID B22489181) is a Spanish company based in Vic (Barcelona), registered with the Spanish companies register, with its legal notice and terms and conditions published on its website. It only charges if it wins the case (no win, no fee) and never asks for money upfront.
Is this company reliable?
You can check it yourself: the tax ID in the Spanish companies register, the fee in writing in the terms and conditions (15% + VAT out of court, 30% + VAT in court), and the reviews — including the negative ones — on Trustpilot, where it has 4.1/5 from 6 reviews.
How long has AviFly been operating?
The company was incorporated in May 2025, after a year building the project. It’s a young company compared with AirHelp (since 2013) or Reclamador (over a decade), which means less public track record, though that doesn’t affect your rights under Regulation (EC) 261/2004.
How do I know AviFly works well if it doesn’t publish a success rate?
We don’t publish a success rate because there’s no way to verify one publicly, and promising a number like that without being able to prove it would be misleading. What you can check is the no win, no fee model: if we don’t get your compensation, you pay nothing.
Is AviFly as reliable as AirHelp?
AirHelp has operated since 2013 and has a much longer public track record than AviFly, incorporated in 2025. The fee is different too: AviFly charges 15% + VAT out of court, AirHelp publishes 35% VAT included. The full comparison is in “AviFly vs AirHelp”.
What happens if I want to cancel after hiring AviFly?
You have 14 calendar days to withdraw without giving a reason. After that, you can end the contract with no penalty if we haven’t formally claimed from the airline yet; if we already have, the terms and conditions set out damages equal to the relevant fee (15% + VAT out of court, or 30% + VAT if court proceedings are already under way).